Need Help? GatesFX Support Is Here for You

Whether you’re new to trading or just getting started with GatesFX, our dedicated support team is ready to assist you. From account setup to platform navigation and funding issues, we’re here to make your experience smooth and hassle-free.

Follow these steps to open a support ticket through your GatesFX Client Portal:

Step 1: Log in to Your Client Portal

https://secure.gatesfx.com/register/
Click the link above to log in securely. Inside the portal, you can submit a ticket to speak with a real human support specialist 24 hours a day, 7 days a week!

Step 2: Access the Ticket Submission Section

At the bottom of your screen, you’ll see your account name.

• Click your account name to open the menu.

• Select Ticket, then click Submit Ticket.

Step 3: Complete the New Ticket Form

On the ticket page:

• Subject Line: Clearly state the issue. Example:

  • “Trouble Opening Trade Account”

  • “Deposit Issues”

• Description: Provide as many details as possible. Include:

  • Account number(s)

  • Time the issue occurred

  • Relevant trading pairs or transaction IDs

• Attach Supporting Files: Upload screenshots or photos to help us resolve your issue quickly.

Step 4: Submit Your Ticket

Click Submit to send your request to our support team.

• We aim to respond within 2 minutes or less.

• Our specialists will review your account details and investigate the issue thoroughly.

• Please allow time for investigation. Once resolved, you’ll receive an update through the ticket system.

Why Contact GatesFX Support?

Fast response times

• Expert assistance with accounts, deposits, withdrawals, and trading platforms

• Personalized solutions to keep you trading without delays