Haven’t Received Your GatesFX Deposit Yet? Here’s What to Do

If you haven’t received your funds after the standard processing time has passed for your selected deposit method, please open a support ticket with GatesFX immediately. Once the typical processing window has expired, our GatesFX financial department will begin an investigation into your transaction.

When submitting your support ticket, include as many details as possible to help speed up the investigation. Key information to provide includes:

• Deposit method used

• Name of your bank or financial institution

• Deposit amount

• Date the transaction was initiated

• Confirmation number or TXID

• Any additional relevant details

Providing complete and accurate information will help our GatesFX support team and financial department resolve the issue more efficiently, allowing us to locate your funds or identify any issues causing delays from your financial institution.

At GatesFX, we understand that access to your funds is critical. That’s why our support team will escalate your ticket immediately to ensure prompt attention from the financial department.

Please note: Delays may occur for a number of reasons, including incorrect account numbers, missing wire memos, or unsupported cryptocurrency sent to the provided wallet address. Resolving these issues may take time, but rest assured that our GatesFX financial team is committed to working diligently to resolve your case.

We appreciate your patience and are here to assist you every step of the way.