Still Haven’t Received Your GatesFX Withdrawal? Here’s What to Do

If you haven’t received your funds after the typical processing time has passed for your selected withdrawal method, the next step is to open a support ticket with GatesFX.

Once the expected processing window has expired, our financial department will begin an investigation into your transaction. To help us resolve the issue as quickly as possible, please include the following information in your support ticket:

• The withdrawal method you used

• Name of your bank or financial provider

• Withdrawal amount

• Date of the transaction

• Any relevant confirmation numbers or TXIDs

The more information you provide upfront, the faster we can locate your funds or identify the issue preventing the release of funds from your financial institution.

At GatesFX, we understand how important access to your funds is. That’s why our support team will immediately escalate your ticket to our financial department for a fast resolution.

Please keep in mind that delays can happen for a number of reasons. These may include entering an incorrect account number, missing a required bank wire memo, or sending an unsupported cryptocurrency to the wallet address used. It may take some time to investigate and resolve the issue, but rest assured our financial team is committed to finding a solution. We appreciate your patience during this process.

We appreciate your patience and are here to assist you every step of the way.